[kwlug-disc] [Fwd: Job Posting] Fibernetics Technical Support Representative

[Richard Weait]

-------- Forwarded Message --------
> Location is Kitchener.
> 
> The Company: 
> Fibernetics specializes in providing integrated communications enterprise
> solutions that leverages internet connectivity at your business to deliver
> free business phone lines and full PBX functionality. 
> A onetime charge is all that is required and your business can start
> realizing the cost benefits and added features of this proven technology.
> Fibernetics is an operating competitive local exchange carrier (CLEC) that
> has connectivity into the heart of Bell Canada's fiber optic network with
> its own national infrastructure. Fibernetics voice and data network coupled
> with our broad range of PBX devices provides an all in one solution which is
> scalable, dependable and delivers significant savings to your bottom line.
> Fibernetics is regulated and approved by the Canadian Radio-television and
> Telecommunications.
> Technical Support Representative
> The Technical Support Representative will be responsible for providing
> technical support to customers on the Digital PBX office solution.
> 
> Responsibilities
> .	Answer Technical Support and Sales calls related to products and
> services
> .	Investigate, Troubleshoot, and Resolve customer issues related to
> internet connections, networking, and IP PBX configurations
> .	Escalating unresolved issues
> .	Follow up with customers and clients to ensure product and service
> satisfaction
> 
> Essential Knowledge and Skills
> .	Working knowledge of Linux and Asterisk 
> .	In-Depth understanding of TCP/IP, DHCP, FTP, DNS, NTP, and IP Tables
> 
> .	Outstanding comprehension and communication skills 
> .	Excellent analytical skills and ability to take initiative and
> prioritize
> .	Excellent MS Office skills 
> .	Extremely professional with excellent interpersonal, relationship,
> and communication skills
> .	Ability to overcome resistance, and solve problems
> .	Self-motivated and results oriented 
> .	Able to work independently and as team player
> 
> Qualifications
> .	2+ years experience in similar role
> .	Previous employment with a telecommunications service provider
> considered an asset
> .	Demonstrated troubleshooting and diagnostic skills 
> .	College or University degree, preferably in Computer Science or
> Engineering
> 
> Apply by eMail to: careers at fibernetics.ca