[kwlug-disc] Cable internet providers

Wed Jun 4 22:15:14 EDT 2014

Good to know.

Cranky - yes please, if you hear stuff, please let us know. Because you 
have to cancel Rogers before engaging the replacement, once you pull the 
trigger it all becomes a craps shoot.

You can order a second cable internet service over the same cable, but 
there are additional charges, and acanac (I think) said they would do it 
but when I went and ordered, said they wouldn't. (So I never got around 
to switching, and learned of vmedia later. Still have yet to get around 
to switching.)

Agreed on the same horror stories, which are by far the vast majority of 
complaints in Acanac forums. Once it's up and going it seems to stay up 
and going, almost no complaints. (Until some Rogers or 3rd party twit 
comes along and cuts the cable somewhere between you and the box, when 
it all goes to heck again.)

i.e. The problem is not so much a company, but the inevitable complexity 
of having to go through Rogers, and the very poor service Rogers appears 
to give them.

The problem is exacerbated with acanac, per forums, for lack of staff 
and timely getting back to people (in the middle of internet outages) / 
long hold times - if you can get a human at all.

 From what I saw of vmedia reports, MUCH better support response.

The installation issues seem to be common and universal across Rogers 
resellers - can't much beat up on one over the other, except as above. 
They are hampered by only being allowed to book stuff with Rogers 
electronically, and Rogers gets back to them within 2 days, not 2 
minutes. Making anyone getting back to you in a timely manner 
problematic - e.g. being home for install person.

If you already have cable internet, a technician is not supposed to be 
needed, and much of this nonsense is never on the table for you. Except 
when Rogers comes and disconnects you - even though you have internet 
through them via a third party. So it's recommended one gets their 
heinie out there toute de suit a slap a TPIA tag around the cable. 
(They'll put their own / a proper one there ... eventually. If they 
don't disconnect it on you first.)

Support: When you need them, you need them NOW, when you don't you don't 
need them at all.

IPTV: Since internet is internet, I expect the lag is in the box they 
use, not the service. Certainly I noticed it in store, but I suspect 
it's something that one gets used to. From what I could see, no worse 
than my brother's Bell satellite service. i.e. Managed expectations.

- you don't need their box to take advantage of any other 'normal' 
public internet tv service, but you do need their box for their TV 
service. (Customer support said their channel providers would only let 
them do cloud PVR if such storage stayed on their servers. e.g. Not a 
local TV box.)

On 14-06-04 04:38 PM, Khalid Baheyeldin wrote:
> The horror stories I read about VMedia are for one of two reasons:
>
> - Botched installation (two techs from two companies need to be present,
> and one  does not show up, another appointment set up ...etc. then it
> happens again).
>
> - IPTV does not perform well (lag, pixellation, ...). Which is not
> something I am considering so not an issue for me.
>
> Other than that, people seem happy with them.
>
>
> On Wed, Jun 4, 2014 at 3:36 PM, unsolicited <unsolicited at swiz.ca> wrote:
>
>> Search group for vmedia - Khalid/I got positive responses at time or they
>> wouldn't have survived our vetting process.
>>
>> Not to say further comments aren't welcome - only that there have been
>> list reports here of happy vmedia customers, already to date. Enough, at
>> least, to have kept them on Khalid's short list.
>>
>>
>>
>> On 14-06-04 03:29 PM, CrankyOldBugger wrote:
>>
>>> This VMedia doesn't look too bad actually, pricewise. 60/10 unlimited for
>>> $65.  The same money at TekSavvy will get you 25/2 unlimited.
>>>
>>> This might be worth checking out for myself (a TS cable customer)...
>>>
>>> Khalid, if you go with VMedia do be sure to report back to the group!
>>>
>>>
>>>
>>> On 4 June 2014 14:38, Khalid Baheyeldin <kb at 2bits.com> wrote:
>>>
>>>   On Wed, Jun 4, 2014 at 2:04 PM, Chris Irwin <chris at chrisirwin.ca> wrote:
>>>>
>>>>   Also, teksavvy also has new rates coming June 15: I believe everybody
>>>>> gets the same speed changes at the same time due to the ATIPA
>>>>> arrangement
>>>>> they all share.
>>>>>
>>>>>
>>>>> http://www.dslreports.com/forum/r29285232-New-rCable-
>>>>> speeds-and-rates-in-Rogers-serving-areas-
>>>>>
>>>>>
>>>> It says existing users will be grandfathered in their current plans.
>>>>
>>>> But with my contract with Rogers running till mid July, I will not have
>>>> time to be in the existing plans, and have to select one of Teksavvy new
>>>> plans.
>>>>
>>>> I am inclined to try VMedia, just to give feedback to the group if
>>>> nothing
>>>> else ...
>>>> --
>>>> Khalid M. Baheyeldin
>>>> 2bits.com, Inc.
>>>> Fast Reliable Drupal
>>>> Drupal optimization, development, customization and consulting.
>>>> Simplicity is prerequisite for reliability. --  Edsger W.Dijkstra
>>>> Simplicity is the ultimate sophistication. --   Leonardo da Vinci
>>>> For every complex problem, there is an answer that is clear, simple, and
>>>> wrong." -- H.L. Mencken
>>>>
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