[kwlug-disc] DSL ISP in KW

[Ron Singh]

Thank you all for the valuable feed back, truly has been helpful. I will
likely stay with TekSavvy and ditch Netflash.

Interestingly, Acanac is refusing to hand over to TekSavvy, been about 4
days now of Tek haranguing Acanac, many excuses coming from
Acanac as to why the switchover has not been granted.

I will be very glad to leave Acanac behind despite their feverish attempts
to lure customers back by some very attractive offerings right now.

Thanks,

Ron Singh



On Tue, Oct 23, 2018 at 9:21 AM Charles McColm <
charlesm at theworkingcentre.org> wrote:

> We’ve had Teksavvy DSL for quite a few years. Things I like:
>
>
>
> ·         Easy payment online, cancel any time.
>
> ·         Very responsive via online methods (They’re pretty quick to
> respond on Twitter, pretty good via email)
>
> ·         The 25/10 plan Ron mentioned is okay speed for the price.
> Incidentally when I first bought this package it was more costly, the month
> after they reduced the cost of the package.
>
> ·         We’ve actually had 3 price drops (not increases) since we
> started with TS years ago. (Mind you we upgraded later, so I suppose this
> could be counted as an increase)
>
> ·         Relatively stable. We have had some instances of DSL being out
> for a long period (3-4 days) due to Bell not being able to get someone out
> when we could be there.
>
> ·         The advocacy Ron mentioned
>
> ·         Possibility of getting your own static IP and running servers
> (we did for awhile)
>
>
>
> Things that are less positive about TS:
>
> ·         Like most places with phone support, you could be waiting
> awhile.
>
> ·         Called support for a non-English speaking family on a DSL plan
> and the tech I got at that particular time was not very helpful. This may
> have been a one-time instance, but when the DSL you just signed up for
> doesn’t work you’d think they’d be more accommodating.
>
>
>
> Cheers,
>
>
>
> Charles
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>
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