<div dir="ltr"><div dir="ltr"><div class="gmail_default" style="font-size:small">On Mon, Mar 2, 2026 at 1:24\u202fPM Chris Frey <<a href="mailto:cdfrey@foursquare.net">cdfrey@foursquare.net</a>> wrote:</div></div><div class="gmail_quote gmail_quote_container"><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">On Mon, Mar 02, 2026 at 05:01:25PM +0000, CrankyOldBugger wrote:<br>
> I agree with your last line in particular: Don't rent water heaters.<br>
> Reliance Electric, in particular, is a horrible company to deal with.<br>
<br>
I've heard rumours of this from others, and I'm curious. What was<br>
your experience?<br>
<br>
I've been a Reliance Home Comfort customer for about 20 years<br>
and every interaction with them (about 3 tanks replaced by now I<br>
think) has been nothing short of stellar.</blockquote><div><br></div><div style="font-size:small" class="gmail_default">My experience with Reliance Home Comfort was great when the furnace</div><div style="font-size:small" class="gmail_default">was under warranty. It would not light up and I called and the tech came</div><div style="font-size:small" class="gmail_default">and cleaned the flame sensor, and it worked again. </div><div style="font-size:small" class="gmail_default"><br></div><div style="font-size:small" class="gmail_default">Then the warranty expired, and the blower would try to start, only to stop. </div><div style="font-size:small" class="gmail_default"><br></div><div style="font-size:small" class="gmail_default">I called trying to get the blower fixed, fully aware that I will have to pay.</div><div style="font-size:small" class="gmail_default">All my calls ended up with them saying: "your account is not in good </div><div style="font-size:small" class="gmail_default">standing". What "good standing"? There is no account. It was paid in full</div><div style="font-size:small" class="gmail_default">after the installation many years ago. The warranty expired and I will be </div><div style="font-size:small" class="gmail_default">paying for the parts and service. </div><div style="font-size:small" class="gmail_default"><br></div><div style="font-size:small" class="gmail_default">I even wrote a complaint letter and sent it by snail mail. </div><div style="font-size:small" class="gmail_default">No one bothered to call or reply. </div><div style="font-size:small" class="gmail_default"><br></div><div style="font-size:small" class="gmail_default">Because of the time constraint (like what Chris Irwin is going through in the</div><div style="font-size:small" class="gmail_default">other thread), I ended up going with a small contractor who got a better </div><div style="font-size:small" class="gmail_default">brand (Lennox vs. the old being Goodman).</div></div></div>