[kwlug-disc] Adventures in cellphone and ISP shopping

[Remi Gauvin]

On 2024-12-12 11:24 a.m., Cedric Puddy wrote:
> Thanks for the sharing your experience — it’s always interesting to
> hear tails from the front!
>
> My only concern about any sort of re-sold RF Coax internet is that
> it’s backed by Rogers — be it vMedia or CarryTel or TekSavvy, etc, you
> are still a slave to having Rogers as your last mile.  My personal
> experience is that it is Rogers policy to give the worst possible
> service to their wholesalers; they will force their wholesalers to
> jump through extra hoops, schedule and cancel appointments, make
> service appointments less timely, etc.
>
> I only sell cable-based internet to my client via Rogers directly, and
> I’ll never deal with a 3rd party for it; I avoid using it as much as
> possible because I hate rewarding Rogers for bad behaviour.  My
> personal story, from about 7-10 years ago:



My experience has been, universally, the complete opposite.   Whenever
there is a problem, be it cable or Modem, dealing with Rogers takes
*hours*, often requires multiple attempts, and endless gaslighting and
upsells.  When I contact Teksavvy about a problem, they handle all that
for me, and everything is much smoother. (admittedly, needing, or even
just wanting to test, a modem replacement, costs a few hundred.  Worth
every penny in time and frustration.)