[kwlug-disc] (off topic) Water heater recommendation

[Khalid Baheyeldin]

On Mon, Mar 2, 2026 at 1:24 PM Chris Frey <cdfrey at foursquare.net> wrote:

> On Mon, Mar 02, 2026 at 05:01:25PM +0000, CrankyOldBugger wrote:
> > I agree with your last line in particular:  Don't rent water heaters.
> > Reliance Electric, in particular, is a horrible company to deal with.
>
> I've heard rumours of this from others, and I'm curious.  What was
> your experience?
>
> I've been a Reliance Home Comfort customer for about 20 years
> and every interaction with them (about 3 tanks replaced by now I
> think) has been nothing short of stellar.


My experience with Reliance Home Comfort was great when the furnace
was under warranty. It would not light up and I called and the tech came
and cleaned the flame sensor, and it worked again.

Then the warranty expired, and the blower would try to start, only to stop.

I called trying to get the blower fixed, fully aware that I will have to
pay.
All my calls ended up with them saying: "your account is not in good
standing". What "good standing"? There is no account. It was paid in full
after the installation many years ago. The warranty expired and I will be
paying for the parts and service.

I even wrote a complaint letter and sent it by snail mail.
No one bothered to call or reply.

Because of the time constraint (like what Chris Irwin is going through in
the
other thread), I ended up going with a small contractor who got a better
brand (Lennox vs. the old being Goodman).
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